TECHNICAL PROGRAM MANAGER · AI AGENTS

I deliver enterprise programs, and now I build and evaluate AI agents.

12+ years delivering enterprise SaaS, AI platform and Salesforce programs across the US, UK, UAE and India. PMP, MBA in Finance.

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Projects

PYTHON · CLAUDE HAIKU + SONNET · LLM-AS-JUDGE

Incident Retrospective Agent

An AI agent that reads a published outage timeline and drafts a structured retrospective: timeline, contributing factors with evidence, impact and action items. An automated eval scores it against each company's own root cause analysis.

4-step agent with a review step; code applies the reviewer's verdicts
LLM-as-judge eval, 5 runs per incident, recall and precision computed in code
Found and fixed scoring flaws by reading the agent's actual output

View on GitHub Read the build log

Results on 5 real outages (mean of 5 runs)

Incident	Recall	Precision
GitLab database outage, 2017	100%	100%
AWS S3 us-east-1, 2017	96%	100%
Google Cloud Service Control, 2025	100%	100%
AWS DynamoDB us-east-1, 2025	97%	100%
CrowdStrike Channel File 291, 2024	92%	100%

Resume

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Oct 2024 – Present

Agility Software Solutions

Manager, Program & Project Management · New York (remote)

Delivered a B2B commercial application to market on the Salesforce AppExchange
Built RFP bids for Alameda County and the Bay Area Metropolitan Transportation Commission with government agencies and Salesforce account managers
Established PMO governance and KPI reporting standards across project teams

May 2021 – Jul 2022

Persistent Systems

Technical Project Manager · Pune, India

Managed an Agile portfolio of 6 concurrent projects valued at USD 2 million
Led 12 engineers on an ecommerce platform that cut Bio Reference Labs' Covid test turnaround by 66%, from 72 hours to under 24, supporting 8 million tests in 12 months
Led delivery of a field sales enablement platform across 11 countries in Northern Europe

2010 – 2019

Acuvate Software & Plural Technology

Project Manager & Business Analyst

Delivered an NLU AI chatbot accelerator for 6 government and non-profit clients, cutting IT support tickets by 40%; selected by Microsoft UK as a case study
Led an Azure cloud migration of on-premises infrastructure and legacy SQL databases
Delivered enterprise web applications in banking, retail and insurance with teams in the UK, UAE and India